IMPORTANT GENERAL INFORMATION

Thank you for choosing our office to provide you with your specialized medical needs. Your concerns are very important to us, and we want to assure you that it is our intent to give you the best care possible for your medical condition. In an effort to assist you with questions that you may have once you return home, we are providing you with this informative tool. Please keep this for a handy reference. If you still have questions please feel free to call our office.

FOR ALL LIFE THREATENING EMERGENCIES, DIAL 911.

Our office hours are Monday through Friday from  9am to 12pm and 1pm to 5pm.

If you are in need of medical advice after our office is closed, please call our main telephone number and our answering service will pick up your call. They, in turn, will take your message and contact the physician on call for that day. Please be aware that after hour calls may not be returned by the physician  you normally see in our office.

To call our office to make an appointment or to inquire about an existing appointment, please call 419-626-9090.

The Physicians and Staff will do all that we can to stay on schedule. Unfortunately, with our specialties, we have patients that come in for a regularly scheduled appointment who have relapsed or  developed complications that require more of the physician’s time than we allowed for. We ask for your patience if this should happen as we know you would want the physician to spend the necessary time with you if this unfortunate occurrence should happen to you.

For urgent calls, dial 419-626-9090. Be sure you convey the urgency of your call to the receptionist.

To leave a message for a nurse for a non-urgent issue, dial 419-626-9090 and ask for their voice maiI. They do check this at least every hour and return all calls by the end of the morning or the end of the afternoon, depending on when the call comes in. Please do not make repeated calls. This will delay your return call as well as those of other patients.

If you have had labs drawn, it is not our policy to call you with the results unless they are abnormal. Therefore, if you do not hear from us, do not worry. We utilize Laboratory Corporation, Impath and Myriad for laboratory tests that cannot be performed within our office.

You may see containers throughout the office (red plastic) marked as "Bio-Medical" or "Hazardous Waste." These are not wastebaskets or garbage cans and must not be used as such. The only items to be placed in these containers are medical hazardous waste discarded by the physicians or staff. Your cooperation is appreciated, as this is a safety issue for our staff.

We will make every attempt to make sure your insurance requirements are met prior to services being rendered. Ultimately, however, it is the patient’s responsibility to verify that referrals and authorizations have been taken care of. Consequently, it is in your best interest to apprise us of all insurance changes promptly.

If you have insurance forms — such as disability —  that require some portion of it be filled out by your physician and/or his signature, please bring them in with you to your next appointment. We need at least ten working days to complete your form. Please be patient.

You will need to check in with the Front Desk at each visit so that we may verify that you have not had any changes since your last visit, i. e. address, phone, insurance changes, etc.

Copays are required to be paid at the time of service.

To contact our patient accounts department, dial 419-626-9191. You may speak to the billing department prior to leaving after your appointment.